Blizzard finds itself embroiled in controversy yet again with Overwatch 2, particularly over the handling of a new Lucio skin. The Cyber DJ skin was initially offered for sale at $19.99, but just a day later, Blizzard announced it would be available for free during an upcoming event. This event, set to highlight the future of Overwatch 2, is scheduled for February 12. Viewers who tune into the broadcast on Twitch for at least one hour will be able to claim the Cyber DJ skin without any cost.
The sudden announcement left many players who had already purchased the skin feeling cheated, sparking widespread outrage within the community. The Cyber DJ skin, which was quickly pulled from the store after the announcement, has led to calls for refunds from affected players who believe the situation was handled unfairly. Blizzard has yet to make an official statement regarding the possibility of refunds.
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This isn't the first instance where Blizzard has sold cosmetic items only to later distribute them for free through promotional events. Such practices have fueled ongoing debates about fairness and transparency in the game's monetization strategy.
Adding to Blizzard's challenges, the competitive landscape is heating up with Marvel Rivals reportedly outperforming Overwatch 2 in several key areas. In response, Blizzard has announced a special Overwatch 2 Spotlight event, also set for February 12. During this broadcast, the company plans to unveil revolutionary gameplay changes, including new maps, heroes, and other content. To generate excitement and provide a sneak peek at these upcoming updates, Blizzard will host prominent streamers at their headquarters.